Get support to make a Public Liability claim.
If you’ve been injured in a public place, or on another person’s property, due to another party's negligence, you may be entitled to compensation. We can guide you through every step of the public liability claims process, from understanding your rights to getting the compensation you deserve.
Types of compensation available
Medical
Expenses
Costs of medical treatment already incurred (hospital, surgery, physiotherapy, medication) and reasonable future medical expenses.
Loss of
Income
Compensation for lost wages during your recovery and for any future loss.
Care and Assistance
Costs of domestic help or assistance required because of the injury (cleaning, gardening, cooking).
Pain &
Suffering
Lump sum compensation for the physical and emotional harm caused by long-term injuries.
The key steps in the public liability claims process
We’ll meet with you at no cost to hear your story, explain your options, and answer any questions - so you can feel confident about the next steps.
We collect all relevant information about your injury, including medical records, incident reports, and witness statements. This helps us understand the circumstances, identify any breaches of duty, and assess the strength of your claim.
We’ll look at how your injury has affected you - medical bills, time off work, and daily life impacts. We also check legal time limits and the other party’s ability to meet a claim.
If your case has merit, we prepare and lodge your claim, making sure all the information is clear and accurate. If required, we'll arrange for you to be assessed by an Independent Medical Examiner to determine if you're eligible to bring a claim for general damages.
Most claims are settled before Court. We handle discussions with insurers to help secure a fair outcome for you.
If a settlement can’t be reached, we’ll represent you in Court, guiding you every step of the way.
No Win, No Fee for eligible public liability claims
Worried about the cost of making a claim?
With our No Win, No Fee policy on eligible claims, you won’t pay our professional fees unless your claim is successful.
Here’s what that means for you:
Fees payable only on success: If you're claim doesn't succeed, you don't pay our professional fees.
Clear agreements: We’ll provide a straightforward Conditional Legal Costs Agreement so you know exactly what to expect.
Disbursements: Clients with a public liability claim may be asked to contribute to disbursements so that appropriate medical evidence can be obtained, which will be clearly explained upfront.
We are committed to ensuring that financial concerns won’t stand in the way of you getting the support and compensation you deserve.
FAQs: Your questions answered
In most cases, you have three years from the date of the incident to bring a public liability claim. However, it’s best to act as soon as possible to ensure evidence is fresh and deadlines are met.
You can still make a claim, but your compensation may be reduced to reflect your level of responsibility for the incident.
Yes, public liability claims can cover psychological injuries, such as anxiety or trauma, if they are linked to the incident.
Your lawyer will gather evidence to prove negligence and negotiate with the insurer. If necessary, the claim can proceed to court.
The timeline varies depending on the complexity of the case. Some claims are resolved within months, while others may take longer if the injuries are more serious or if the case needs to go to Court.
You may be eligible to make a public liability claim if:
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You’ve suffered an injury or illness due to someone else’s negligence.
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The incident occurred in a public place, on private property, or at an event where the owner or organiser had a duty of care.
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The injury has caused you physical, emotional, or financial harm.
Common claimants include pedestrians, customers, tenants, and visitors to private or public properties.
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"My family and I cannot thank you enough for the long term support that we received. Caroline and her team walked every step with us, assisting and giving options to make things clearer and understandable. We felt the genuine sense of care and loyalty.
If I could give 10 stars I would, if you are looking for a professional, caring, relatable Lawyer - this is the team for you. They are life changing, and the willingness to go over and above. We couldn’t rate this team high enough."
- Kristy H
The WorkCover Process: What to Expect at Every Step
Navigating the WorkCover process can feel daunting, but knowing what to expect can make it much easier. Here’s a breakdown of the key steps:
▶︎ Report Your Injury: Notify your employer and ensure the injury is recorded in the workplace injury register.
▶︎ Lodge Your Claim: Submit your Worker’s Injury Claim Form and Certificate of Capacity.
▶︎ WorkCover Agent Review: The agent will assess your claim and notify you of their decision, usually within 28 days.
▶︎ Dispute Resolution: If your claim is rejected, you can challenge the decision through the Workplace Injury Commission (WIC).
▶︎ Ongoing Support: If your claim is accepted, you’ll receive benefits and support to help you recover and return to work.
Remember, you don’t have to navigate this process alone.
Seeking legal advice can help ensure your claim is handled correctly.
