Supporting you through your WorkCover claim.
If you've been injured at work, you may be entitled to support and compensation through a WorkCover claim. We’re here to guide you through every step - explaining your options, managing the process, and helping you get the assistance you need so you can focus on recovery.
How your WorkCover claim can help
WorkCover is designed to help injured workers recover. Their agents may cover your medical treatment and weekly income, but are unlikely to automatically offer you lump sum compensation or damages. We are here to help you understand your full rights and make sure you receive the compensation you’re entitled to.
Medical
Expenses
Covers treatment, rehabilitation, counselling, home or mobility support.
Loss of
Income
Provides weekly payments while you’re unable to work.
Permanent
Impairment
A one-off payment recognising the long-term impact of your injuries and loss.
Pain & Suffering
Damages
Lump sum compensation for the physical and emotional harm caused by an accident.
Past & Future Economic Loss
Compensation for income already lost and for the reduction or loss of your ability to earn.
Domestic
Care
Support to help you maintain your home and independence after injury.
Death
Claims
Support and compensation for a deceased worker's dependents or eligible family members.
What WorkCover
won’t cover
WorkCover does not cover loss or damage to your non-medical personal items.
Key steps in your WorkCover claim
We guide you through the entire process, making sure you understand your rights, options, and what to expect at every stage.
We’ll meet with you to understand your situation, explain the types of claims available to you, and guide you through our No Win, No Fee arrangement. You’ll leave knowing exactly what to expect and how we’ll pursue your claim. Contact our Client Services team today to arrange an appointment.
While you focus on your recovery, we collect medical records, workplace reports, witness statements and other evidence needed for your claim.
If the evidence supports your case, we’ll lodge the appropriate application on your behalf. Impairment claims are usually submitted 12 months after the injury was sustained and serious injury applications once the injury has stabilised.
The insurer may arrange independent medical examinations to assess your injury. We’ll support you through this process so you feel prepared and confident.
You’ll receive a formal decision. This could be in the form of a Notice of Entitlement (for impairment claims) or a Serious Injury Certificate which will entitle you to bring a claim for damages.
If the outcome isn’t what you expected, we guide you through dispute resolution or court proceedings, ensuring you have expert advice and support every step of the way.
Making a WorkCover claim:
Our fees explained
We understand that one of the biggest concerns for injured workers is being left out of pocket after making a claim for compensation. Here’s how our fees work.
Free initial appointment: Meet with one of our expert injury lawyers to discuss your situation and understand your options, with no obligation.
No Win, No Fee: If we believe your claim has a reasonable chance of success, we'll offer to act for you on a No Win, No Fee basis. This means you won't pay any of our professional fees unless your claim is successful.
Transparent disclosure: We’ll provide full disclosure of our legal fees and expenses and an estimate of the likely costs if your claim succeeds, including information about how much you can expect WorkCover to contribute towards your legal fees. We’ll also explain any potential out-of-pocket expenses if your case isn’t successful. We’ll always be honest about your chances.
Disbursements: Expenses such as medical reports and assessments can be covered by us until your claim is finalised, depending on the nature of your case.
We're committed to ensuring that financial worries won’t stop you from getting the support and compensation you deserve.
Haven’t lodged your WorkCover claim yet? Here is how to get started.
As soon as you’re aware of your injury, let your employer know. This is a crucial first step, and it’s best to do it in writing. You have 30 days to notify them, but the sooner, the better.
Your doctor will assess your injury and provide a WorkCover Certificate of Capacity. This document is essential as it outlines your injury, treatment plan, and your ability to work.
This form is your official claim for compensation. Fill it out carefully, ensuring all details are accurate, and attach your Certificate of Capacity.
Hand your completed form and certificate to your employer. They are legally required to forward it to their WorkCover agent within 10 days.
The WorkCover agent will review your claim and usually make a decision within 28 days. If approved, you’ll start receiving benefits. If not, don’t worry - there are options to dispute the decision.
" Thanks to Caroline, Ash and the team at Grainger Legal. They made me aware of entitlements and seemed to deal with everything with ease. Every step was communicated with me, and it was reassuring to know everything was taken care of. Highly recommended! "
- Michael M
FAQs: Your questions answered
Not everyone is eligible to make a WorkCover claim, so it’s important to know if you qualify. You may be eligible if:
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You’re a worker who has been injured or become ill because of your job.
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Your injury could be physical (e.g., a broken bone) or mental (e.g., work-related stress or anxiety).
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The injury occurred during the course of your employment, including while travelling for work or attending work-related events.
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Even if you have a pre-existing condition, you may still be eligible if your work has made it worse.
If you’re unsure, it’s always worth seeking advice.
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WorkCover benefits include: medical treatment and rehabilitation expenses, loss of wage, lump sum compensation for permanent impairment, damages for negligence, travel expenses, return-to-work and rehabilitation support, psychological or mental health support, death and dependency benefits.
Generally, to make an initial WorkCover claim, you must notify your employer within 30 days of becoming aware of your injury but WorkCover is able to accept claims after 30 days if there is a reasonable explanation for the delay.
Time limits exist for lump sum compensation and damages claim so be sure to get legal advice as soon as possible to understand your rights.
If your injury prevents you from returning to your previous role, WorkCover can provide support for retraining, rehabilitation, or finding alternative employment.
Yes, WorkCover applies to all workers, including casual and part-time employees, as long as the injury is work-related.
You can challenge the decision by lodging an Application for Conciliation with the Workplace Injury Commission (WIC). This process is designed to resolve disputes fairly and efficiently.
